Abhaile Mortgage Arrears – Expert Advice – Patricia

When somebody calls the MABS helpline, they will be treated with courtesy Our first aim is to make people feel comfortable in speaking to us, beacuse we are aware that it's a very hard call to make for anybody

So, really what we are looking to do is establish what the person's overall situtation is, so we can look at what is the best direction to point them in; whether that's an appointment with a MABS advisor or to refer them to another agency Even if it is just for an initial referal while waiting to talk to a MABS advisor When people call the MABS helpline, we are very aware that it is a hard call for people to make We treat people with courtesy and we would like people to feel comfortable in speaking to us Our aim is to find out what the overall situation is to see what is the best course of action for people, how we would be direct them, whether that's to a money advisor or another agency that will be of help to them along the way

Sometimes that's just while they are waiting for their appointment to see the MABS advisor When somebody calls us we're aware that credit can be an issue for people, so we would always offer to make a call back if they're on a mobile We get calls from abroad and we would offer to call them back also, that's no problem We don't have an agenda for the length of each call, it takes as long as it takes, it could be 10 minutes or 1 hour and 10 minutes We're just here to listen & to try and formulate what exactly is the best direction for you to go in, and even just to have a chat and get to know you a little bit

Source: Youtube

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