Drivers Rack Up Fines At Cashless Tolls Due To Credit Cards Not Being Recognized


THEY'VE BEEN HIT WITH A MOUNTAIN OF FINES WHAT MANY ARE CALLING A NOT SO EASY PASS

Reporter: IT'S TRANSFORMED THE SPEED TO GET THROUGH THE CITY'S CONGESTED BRIDGES AND TUNNELS NOW COMMUTERS ARE COMPLAINING CASHLESS TOLLS HAVE CAUSED THEM COUNTLESS PROBLEMS THE BILLING DISASTERS, THE FINES Reporter: A FORTUNE IN FINES, SAYS ROCKAWAY BEACH RESIDENT, SARAH KENNY I'VE NEVER HAD A PROBLEM WITH THE EASY PASS SYSTEM

IN THE LAST THREE MONTHS, WE'VE PAID OVER $450 IN FINES NOT TOLLS, FINES Reporter: WHEN TECHNOLOGY TOOK OVER AT THE TOLL BOOTHS, THE EASY PASS SYSTEM STOPPED RECOGNIZING HER CREDIT CARD ON FILE SUDDENLY, SHE WAS HIT WITH HUNDREDS OF DOLLARS IN VIOLATIONS FOR NOT PAYING THE $216 TOLL AT THE CROSS BAY BRIDGE

IT'S RIDICULOUS SINCE CASHLESS TOLLING WAS SOLD TO US AS BEING A BENEFIT, OR A BETTERMENT FOR US, IT'S REALLY NOT BEEN THAT WAY Reporter: SINCE CASHLESS TOLLING TOOK EFFECT, THOSE SURPRISE FINES HAVE BEEN PILING UP ON UNSUSPECTING DRIVERS LIKE NEVER BEFORE ALL TOLD, HOW MUCH DID THEY SAY YOU OWED AT ONE POINT? $2,200 IT'S AMAZING

Reporter: TOM RILEY OF STATEN ISLAND DIDN'T KNOW HIS DEBIT CART INFORMATION WASN'T UP TO DATE UNTIL HE GOT HIT WITH MORE THAN A MORTGAGE PAYMENT'S WORTH OF VIOLATIONS AT THE HUGH KERRY TUNNEL THOSE CONVENIENT INDICATERS ARE GONE WITH THESE NEW FEES TOM WROTE TO EASY PASS ASKING FOR FORGIVENESS, AND GOT HIS BILL REDUCED, BUT — IT'S PROBABLY HUNDREDS OF PEOPLE THAT JUST WROTE THE CHECK, BECAUSE THEY GET INTIMIDATED Reporter: THE LETTER THREATENS YOUR ACCOUNT COULD BE SENT TO COLLECTION, OR YOUR ACCOUNT SUSPENDED THEY TOLL ME IT'S TO TACKLE CHRONIC TOLL EVADERS, KEEPING DRIVERS ACCOUNTABLE

SHE'S ASKING THE STATE TO PUT THE BRAKES ON THE VIOLATIONS FORGIVE SOME OF THESE FINES AND FEES THAT REALLY SHOULD NOT BE ON THERE, AND THEN START PROPERLY, WITH A CLEAN BILLING CYCLE Reporter: IS THE STATE ADMITTING THAT MISTAKES WERE MADE HERE? THEY'RE ADMITTING THAT THEY COULD HAVE DONE A BETTER JOB IN INFORMING THE PUBLIC THE WAYS THAT YOU GET NOTIFIED ABOUT YOUR LOW BALANCE AND THE DIFFERENT WAYS THAT YOU CAN KEEP YOUR ACCOUNT CURRENT, AND NOT GET FINED Reporter: SINCE THEN, THE MTA CONTACTED CUSTOMERS URGING THEM TO SIGN UP FOR EASY PASS MOBILE ALERTS NOT GOOD ENOUGH FOR DRIVERS LIKE RILEY AND KENNY, WHO SAY THEY CAN'T BE SURE THEY WON'T BE UNFAIRLY FINED AGAIN

FRANKLY, WHOEVER'S IN CHARGE HAS REALLY DROPPED THE BALL Reporter: SO IF YOU'RE AN EASY PASS CUSTOMER, YOU SHOULD BE CHECKING YOUR ACCOUNT REGULARLY, AND ALSO MAKE SURE YOUR INFORMATION IS ALL UP-TO- DATE ESPECIALLY YOUR CREDIT CARD INFORMATION YOU ALSO WANT TO MAKE SURE YOUR COLLECT LICENSE PLATE NUMBER HAS BEEN REGISTERED

Source: Youtube


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