Why I Love Working At Quicken Loans


Hey, guys! Sylvester Morgan here with SylvesterMorgancom

For those who don't know, I am a software engineer on the business intelligence team at Quicken Loans My job title is actually Business Intelligence Engineer In this video, I want to tell you guys why I love working at Quicken Loans Now, you may be wondering what does this have to do with the theme of this YouTube channel and how is it relevant to my audience First of all, I think it will help inspire you guys to see what kind of opportunity is out there

I hope this video inspires you to work for an awesome company like Quicken Loans This is also relevant to my channel and my viewers because the things that I talk about that I like about Quicken Loans, that I love about the company, the principles that the company tries to live by are things that, if you apply these to your personal life, you can achieve success regardless of what path you go down or what company you end up working for You'll see what I mean First of all, let me start off by saying that this is my own personal opinion The opinions in this video and on my YouTube channel and my social media are all my own personal opinions and don't necessarily reflect the opinions of Quicken Loans

They did not ask me to make this video and they are not aware that I'm doing it This is all my own, personal, honest opinion These are things that I tell my friends and family about the company And I'm just hoping that it will be helpful to my viewers All right

So let's get started The first reason why I love working at Quicken Loans is the culture When one of the recruiters reached out to me about the position that I have now, he sent a link to something called the Quicken Loans isms and he told me to check them out The Quicken Loans isms are the ideas or principles that we try to live by as a company Not only are they what we try to live by, but they are who we are

They define who we are as a company I was considering the position that the recruiter reached out about and I checked out this link to the Quicken Loans isms that he shared with me Just to back up and tell you a little about myself: I'm the type of person who has a really strong worldview or a belief system that I live by personally, even way back when I was still in high school and training to try to play professional football I always had quotes on the wall of my bedroom My brother and sister can tell you this- I had a lot of quotes all over the wall

And someone could start the quote and I could finish it I had these quotes memorized I reviewed them a lot These were things to help guide me and keep me motivated and inspired I've always had a set of principles that I try to live by

So, when I checked out these Quicken Loans isms, I said, "Wow!" A lot of the isms align so well with what I already tried to live by personally in my own life I was really excited I told my wife, "I have to check out this company It's like the company as a whole, as a company, tries to live by the same principles that I already try to live by personally in my own life This has to be an awesome company

I have to check them out" So I said even if I don't end up at Quicken Loans, I'm going to take these isms and apply them to my own life, instill them and use them at whatever company I do end up at So I ended up memorizing these 19 isms It actually wasn't that difficult because I have a technique for quickly memorizing lists of things I'll share that memorization technique in another video

It's pretty cool When I went to the onsite interview with about 7 engineers and a director, they were pretty impressed with the fact that I had memorized the isms The director actually said in passing, "When does this guy start?" And I regret not saying, "I start today!" But it all ended up working out and obviously I accepted the position I also watched almost every video on the Quicken Loans YouTube channel before I started There were a number of videos about the culture, about the amazing culture and I was pretty excited about it based on what I saw in those videos also

So, the first point that you can take from this is that as a company, I love the company because they have a belief system They have a set of principles that they try to live by They are very aware of those principles and they actively strive to promote that culture in the company The thing that you can take from this is you can ask yourself- what are the principles that you live by? What is your belief system? What is your worldview? Everyone has a lens through which the view the world, through which they interpret things and through which they live Whether you're aware of it or not, you do already have a belief system

If you're not every aware of it, it may or may not be a good one It may be a really bad one You want to be more aware of yours and make sure that it's a good one You want to be more purposeful and proactive about how you're living your life In the rest of this video, I won't cover all of the 19 isms that we have, but I will share a link

You can Google 'Quicken Loans isms' but I'll share a link in the description of this video I highly encourage you to check those out, to apply those to your own life These are things that you can cultivate You can cultivate this kind of culture in your own personal life, in your family life, in your family I know my family has a certain culture that we try to have in our home

If you have a company or work for a company, you can also promote those things within the company Everything else that I talk about in this video in some way falls under one of these isms I was really impressed by the company from the start I remember when I got started and I introduced myself to the business intelligence team, somewhere around 200 people One of the senior engineers, I remember his response to me

He said, "Welcome to IT heaven" He said, "There's so much opportunity here This place is whatever you make of it" This was coming from a guy who had worked for a lot of different companies I think that if you have been at Quicken Loans for a long time, you may not know it or be as aware of it

But if you've worked for other companies, they have some really poor cultures This meant a lot more to me coming from someone who had already been at a lot of different companies They have a saying here that things are engineered to amaze From the start, the very first day, is the first of 3 huge events that they have as a company for new team members They have 3 all day events where they just take really good care of the team members and they really the awareness of all of the awesome opportunities and resources that there are within the company

One of the particular days that I want to point out here is Isms Day Dan Gilbert and Bill Emerson take the whole day to talk to new team members about the isms They cover what the isms are, what they mean They share inspiring stories and inspiring and motivational videos I actually remember sitting in the audience of Isms Day, and my adrenaline was literally pumping

I mean I was getting pumped up like before a football game in high school I almost wanted to jump out of my seat and start leading the chant So why was I so pumped up? Why was my adrenaline pumping? It was because I was really realizing that the sky was the limit There's just so much opportunity here You can do whatever you want to do

All you have to do is be willing to work hard and apply yourself But they provide so many resources and opportunity and there's such a culture in place that you can grow if you have the right mindset I was just sitting there just thinking of all the possibility The only thing I don't like about Isms Day is that it's only for new team members I kind of wish all team members could go to Isms Day once a year

All right With this kind of culture in place where the focus is on growth and opportunity and success, you have really high level and really passionate and skilled leadership and team members This is the next thing that I love about Quicken Loans- being able to work with really passionate and skilled people Having the opportunity to work with this kind of people really inspires greatness And not only does it inspire greatness, but the help is also provided by these people

There is mentorship and guidance and help to achieve that same level of greatness Iron sharpens iron If you don't have the opportunity to work for a company like this, one of the things you can apply to your personal life is find ways to surround yourself by people who are at a higher level Surround yourself by people who are where you want to be and there's opportunity for accountability and for you to learn from those people and grow So, in addition to having access to so many highly-skilled people, so many experts in so many different areas, another thing I love about Quicken Loans is the number of resources they provide

Now, when I say resources, I mean books, training, conferences And then there are these communities within the company They have a community for everything There's a NET community, and engineering community, a business analyst community, a software craftsmanship community

They have groups for public speaking- Toastmasters There are a bunch of book clubs There are people who are so passionate about a certain topic, that they read books on that topic and then get together to discuss So, not only do they have really good culture, really good people, really good resources so you can really grow, but you're also empowered There's a big focus on empowerment here

It's not about who you are It doesn't matter if you're an intern or in a senior position If you have an idea, you're empowered to execute on it One of our isms is 'Yes before no' We don't just go with any idea, but we have a culture of considering things first, consider the idea, give it a try before just saying no

We also have a culture of what we say, 'Go, not slow' So if someone has a good idea, if you have a good idea, you don't have to go through some bureaucracy, some committee You don't have to established a committee and get all kind of approval from every different level You have an idea; execute on it And closely related to that- another thing that I love about the company is that we don't fear failure

There's a focus on not fearing failure and this is really important for a company, but also very important for your personal life- not fearing failure We realize that if we're going to innovate, if we're going to be innovative and come up with new ideas and new things, you can't do those things if you fear failure So what we say is, 'Fail fast' Don't be afraid to try something, but if it fails, then it give you the opportunity to start again more intelligently, to learn something from that failure, or to come up with some big idea and innovate something Another things I love about working here is the focus on taking ownership of your career, taking ownership of where you are currently and where you want to be

We're a large company and there are a lot of different positions They do a good job of making team members aware of all of the opportunities There's just a lot of opportunity If you want to move around, if you're not happy in your current position, you can strive for some other position that you are interested in They have things in place that make it very easy for you to understand where you stand in your current position, how well you're doing at fulfilling your responsibilities

If you are interested in another position, you know the steps, you're aware of the steps it would take to get you there Another thing that I really like about the company is that there's opportunity to do things outside of what your role does I'm a business intelligence engineer, but there are a lot of other positions within technology that do things outside of my position But if I'm interested in those things, I am empowered to get involved in those things I'm personally interested in a lot of different technologies

I have opportunity within my team to work on things that are not necessarily my role or my job description Another thing that I almost forgot to mention- how could I possibly forget this?- is bullet time Every Monday, the second half of the day on Monday, everyone in technology, gets to spend the second half of the day either innovating something or learning something new, whatever you're passionate about You get to set aside your normal work and whatever you're passionate about, whether it's learning some new technology or building some cool new app, you get to spend the day working on those things, as long as it's something that can potentially help the company And this is every single Monday

Another awesome resource that I want to mention is The Journey If you're interested in taking the journey into a leadership position, they provide all kinds of resources You have motivational videos, podcasts, recommended books, articles to train you and equip you and help you become an effective leader I like to read these articles and watch these videos that come through in our emails I'm not interested in having a leadership title

I'm not interested in being in an actual leadership position But I realize that there are a lot of ways that I'm a leader without being in the actual position Leadership by example Leadership by inspiring others to do great things, to become better versions of themselves I'm a leader in my family

I'm a leader in my church I'm also a leader with this YouTube channel, trying to lead and guide and inspire my audience These leadership resources are helpful even to me, someone who is not looking to get into an actual leadership position Another thing that I really love about the company- this is something that if you are familiar with Quicken Loans at all, you probably may have heard about this, but we have some pretty cool work spaces We pay a lot of attention to detail and we realize that the small things matter

So we try to create a work environment, workspace that inspires innovation and creativity and collaboration It's a very fun and relaxing environment also There's also focus on fun If you're having fun, if team members are having fun- you know, work hard, play hard- then team members are more refreshed and more productive when they're working At any given time, you may get hit in the head with a ping pong ball or shot by a nerf gun

There is focus on that work/life balance The point is that Quicken Loans does a really good job of taking care of the team members When you take care of the team members, when you kind of cultivate this culture within the company that really allows people to thrive and to grow, then that translates to the team members taking really good care of the clients In technology, our clients are the business So we try to take really good care of them and drive the business and really give them the tools that they need to really serve our clients

This translates to the business just providing really good service to our clients How we treat our clients is really important and it goes back to how the company treats the team members So we say, 'Every client, every time No excuses No exceptions

' We take that very seriously I'll just mention a few of our other isms One of them is always raising your level of awareness Every second counts This is another one that you can definitely apply to your life

How are you using your time? Are you making the best use of your time? Are you spending time doing the things that are really important to you? And another one is we are the they Really taking ownership and pride and realizing that we are all one company One of the biggest problems with a lot of companies is- this is talked about in the book 'Question Behind the Question'- one of the biggest at many companies is each department being in a separate silo and, "That's not my job That department did such and such wrong It's their fault

I can't do my job because of what they're doing That department needs to do such and such before I can do this and that" No! Just have the mindset- what can I do? Focus on- what can I do to help that team be more successful? How can I better serve this other team? How can I communicate more effectively so that they understand us and what we need and what they need and whatever So, we are the they There is no they

We don't say, "They didn't do itthey, they, they" No! We take pride in taking ownership

This is definitely something you should apply to your own life Don't focus on the things that you can't control Focus on the things that you can do better Focus on the things that you can control and you'll realize that you really do have the power to change the directions of the things, to change the shape of things So again, I won't go over all of the isms here but I will leave a link in the description and I encourage you to check them out

And of course we are not perfect The culture here is not perfect But the awesome thing is that, this is one of our isms, we are obsessed with finding a better way We're always growing, we're always trying to do things better, we're always open to feedback So if you see something that is not good, you are empowered and encouraged to say something, to do something that can make a difference and make a change

This is why Quicken Loans is an awesome company and this is why I love working here I hope it inspires you I hope that you read these isms, that you apply them to your own life And hey, if you're interested in working here, we are always looking for the best talent out there Please feel free to reach out to me about opportunities

Thank you guys for watching I hope you have an awesome day If you like this video, please click the thumbs up Please subscribe to the channel I'll see you guys in the next video

Source: Youtube


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